Frequently Asked
Questions

Registering on p987 is quick and straightforward. Here is how to get started:

• Visit the p987 website and click the registration button.
• Fill in your personal details — full name, date of birth, email address, and mobile number.
• Create a secure username and password.
• Agree to the Terms & Conditions and confirm you are 21 years of age or older.
• Verify your email address or mobile number via the OTP sent to you.

Once registered, you can log in and start exploring the platform. Note that full withdrawal access requires completing KYC verification.

Yes. p987 is fully optimized for mobile browsers on both Android and iOS devices. You can access the full platform — including all games, deposits, withdrawals, and account management — directly from your mobile browser without needing to download a separate app.

For the best experience, use an updated version of Chrome, Safari, or Firefox on your smartphone or tablet.

No. Each player is allowed only one p987 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances.

If you have forgotten your login credentials, use the password reset option on the login page or contact our support team at [email protected] for assistance.

Go to the p987 login page and click "Forgot Password." Enter the email address or mobile number linked to your account. You will receive a one-time password (OTP) or a reset link within a few minutes.

If you do not receive the reset message, check your spam or junk folder. If the issue persists, contact our support team and we will verify your identity and assist you manually.

You can update certain account details — such as your email address, mobile number, and preferred language — from the Account Settings section after logging in. Some changes may require re-verification via OTP.

Core identity details like your full legal name and date of birth cannot be changed after KYC verification has been completed. If there is a genuine error in your registered details, please contact support with supporting documentation.

Account suspensions or restrictions can occur for several reasons, including:

• Pending KYC verification — your account may be limited until identity documents are submitted and approved.
• Suspected fraudulent activity or a breach of our Terms & Conditions.
• Multiple failed login attempts triggering a security lock.
• A self-exclusion or cooling-off period that you previously requested.

If you believe your account has been restricted in error, contact our support team at [email protected] and we will investigate promptly.

You can request account closure by contacting our support team directly. Before closing, any remaining balance will be returned to your verified payment method after identity confirmation.

If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion option instead, which provides structured protection. Visit our Responsible Gaming page to learn more.

p987 supports a wide range of payment methods popular among Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). Available payment methods may vary depending on your location and account status.

The minimum deposit on p987 is ₱100 for most payment methods. Some channels such as over-the-counter options may have a slightly higher minimum due to processing fees imposed by the payment provider.

There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method.

Most deposits via GCash and PayMaya are credited to your p987 account instantly or within a few minutes. Online bank transfers typically take 5–30 minutes depending on the bank's processing speed.

Over-the-counter deposits may take up to 2 hours to reflect. If your deposit has not appeared after the expected timeframe, contact support with your transaction reference number and we will resolve it quickly.

p987 does not charge any fees on deposits from our end. However, some payment providers — particularly over-the-counter channels — may apply their own service fees. We recommend checking with your payment provider before initiating a transaction.

To withdraw from p987, log in to your account and navigate to Wallet → Withdraw. Select your preferred withdrawal method, enter the amount, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit where possible.

You must have completed KYC verification before your first withdrawal can be processed. This is a one-time requirement.

Withdrawal processing times on p987 are as follows:

• GCash / PayMaya: Within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days depending on the bank
• UnionBank: Usually within the same business day

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. Our finance team reviews all requests during business hours.

The minimum withdrawal amount on p987 is ₱200. Maximum withdrawal limits vary by payment method and account verification level. Fully verified accounts enjoy higher daily withdrawal limits.

If you need to withdraw a large amount, contact our support team in advance so we can facilitate the transaction smoothly.

Common reasons for a delayed withdrawal include:

• KYC verification has not been completed or documents are still under review.
• The withdrawal was submitted outside of business hours.
• Active bonus wagering requirements have not yet been met.
• Additional security checks triggered by unusual account activity.

If your withdrawal has been pending for longer than the expected timeframe, please contact support with your withdrawal reference number for a status update.

p987 regularly offers promotions for both new and existing players. These include welcome bonuses for first-time depositors, reload bonuses, free spins on selected slot games, cashback offers, and special seasonal promotions tied to Philippine holidays and events.

All active promotions are listed on the Promotions page of your account dashboard. Check back regularly as new offers are added frequently.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable funds.

Each promotion on p987 has its own specific wagering requirements, which are clearly stated in the promotion's terms. Always read the bonus terms before opting in.

Most bonuses on p987 are claimed directly from the Promotions section of your account. Simply click "Claim" on the offer you want, and the bonus will be credited to your account automatically — either immediately or upon your next qualifying deposit, depending on the promotion type.

Some promotions require a promo code, which will be provided in the promotion details or sent to your registered email or mobile number.

p987 offers a diverse library of games to suit every type of player. The main categories include:

• Live Casino: Live baccarat, roulette, blackjack, and sic bo with real dealers
• Slots: Hundreds of slot titles from leading game providers
• Bingo: Online bingo rooms with multiple game variants
• Rummy: Classic and modern rummy card game formats
• Sports Betting: PBA, NBA, UFC, boxing, and more

New games are added regularly. Check the p987 Casino section for the latest additions.

Yes. All games on p987 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are sourced from reputable, internationally certified game providers whose software is regularly audited by independent testing laboratories.

Live casino games are streamed in real time with professional dealers, providing full transparency of every deal, spin, and outcome.

Selected slot games on p987 offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, features, and paytable before committing real funds.

Live casino games and sports betting require real-money wagers and do not have a free-play mode. Demo mode is not available for all titles — look for the "Try Demo" option on eligible games.

KYC stands for Know Your Customer. It is a standard identity verification process required by financial regulators and gaming authorities — including PAGCOR — to prevent fraud, money laundering, and underage gambling.

p987 requires all players to complete KYC before processing their first withdrawal. The process involves submitting a valid Philippine government-issued ID and a selfie for identity confirmation. Accepted IDs include PhilSys ID, passport, driver's license, SSS ID, and UMID.

KYC verification on p987 is typically completed within 24–48 hours of document submission during business days. In most cases, it is processed much faster. You will receive an email or in-app notification once your verification is approved.

To avoid delays, make sure your documents are clear, legible, and not expired. Blurry or cropped images are the most common reason for verification delays.

p987 takes data security seriously. All personal information and financial data transmitted on the platform is protected using industry-standard SSL (Secure Socket Layer) encryption. Your data is stored securely and is never sold or shared with unauthorized third parties.

For full details on how we collect, use, and protect your data, please review our Privacy Policy.

p987 provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — restrict how much you can lose within a set period
• Session time reminders — get notified when you have been playing for a set duration
• Reality check — periodic pop-ups showing your session time and net win/loss
• Account pause — temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-exclusion — permanently or long-term close your account

All tools are accessible from Account Settings → Responsible Gaming. Visit our Responsible Gaming page for full details.

To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect within 24 hours of your request.

You can also request self-exclusion by contacting our support team directly at [email protected]. During the exclusion period, all marketing communications will be suppressed and you will not be able to create a new account.

The minimum age to register and play on p987 is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. Age is verified during the KYC process, and any account found to belong to a player under 21 will be permanently closed.

If you suspect a minor is using your account or device to access p987, please contact our support team immediately.